Store Policies – Payment, Shipping And Returns

Methods Of Payment

We accept the following: Cash (for local orders and in-store purchases), USPS Money Orders (in US funds ONLY), Paypal, Visa and Mastercard (Processed via Paypal.)

Orders paid with company checks may be held up to (14) business days until check clears all financial institutions. Any personal or company check returned for any reason by the banking institutions will be assessed a $30 returned check bank fee, forthwith the balance must be paid in full within 5 business days with either a credit card, cash, or certified check or money order. NO personal checks will be accepted to cover a returned check. If the balance is not paid within the stipulated time, legal recourse will be taken. Any breach of these contract terms may result in a claim for damages, including but not limited to, compensatory and consequential damages, attorneys fees and cost of litigation. If litigation is necessary to enforce the terms of this contract/agreement, it shall be commenced in Ebensburg, Pennsylvania, USA.

We do not accept: Third Party checks, American Express credit cards, non-US currency or any other payment method not listed above. Purchase Orders and COD’s are NOT available.

Returns Policy

At the sole discretion of management, we will accept a return (excluding special orders, customized merchandise, pierced earrings, or close-out sales) less a 15% restocking fee for up to (30) days after the date of purchase. Terms and conditions apply.

To obtain a return authorization:

  1. Contact the sales department at Christine Warren by emailing us using the Contact Us link.

  2. Put “Merchandise Return Request” in the subject line of your email. Please state the reason for the request in the body of your email and if you want to exchange the item or have your account credited. Please note: we do NOT issue credits for shipping fees–only merchandise.

  3. If a RAN is issued, you may return the item(s) to Christine Warren at the address provided within 30 days of purchase.

Please note: Items returned to Christine Warren without a RAN will be refused.

Orders

To order a custom sash, please contact us. sales@christinewarren.com We answer emails as quickly as possible. Hours of operation are Monday- Friday 10am -6pm Eastern Time. Closed weekends and holidays. Inquiries received outside of normal business hours are returned the next business day. Please be patient. We are a small business and do our best to provide every customer with comprehensive personalized service.

We make all attempts to ensure order accuracy and spelling accuracy on sashes and embroidered items prior to personalization. It is the responsibility of the buyer to ensure that the correct spellings are submitted PRIOR to production. We are not responsible for replacement costs of merchandise that has misspelled titles or names if the names/titles were misspelled on the order sheet submitted by the buyer. For this reason, No phone orders are accepted for personalized merchandise. All personalized merchandise orders must be submitted in writing via either email, USPS mail, or fax to avoid such problems.

Special Orders

Must be paid in full prior to production. No exceptions. These items are not returnable for a credit for any reason. Any alterations/changes that are made after the item(s) are shipped to buyer will incur alteration/repair fees.

We reserve the right to limit quantities or refuse an order.

Any non-paid orders that are not claimed within 90 days of completion and notification will be considered abandoned and sold for the balance due on the account in accordance with Pennsylvania abandoned goods law.

Shipping Domestic Orders (US residents residing within the United States and it’s territories).

Orders under $100 are normally shipped via USPS Priority Mail, insured. Orders over $100 are normally shipped via UPS ground service and are insured for full replacement value. If expedited shipping is requested, it is available via USPS Express Mail, UPS Overnight Service, or Fed Ex Overnight service. Some restrictions and additional shipping charges apply.

International Orders (orders originating from and delivered outside of the USA).

Due to recent changes with international restrictions and government regulations, shipments to the EU are suspended until further notice.

Most international orders qualify for USPS 1st Class International Mail service if the package weight is under 4 pounds and has a value of less than $200 US. Some items must be shipped via USPS Priority Mail International. Actual shipping fees vary depending on the destination. To determine actual shipping fees, I will need the destination address. Please note: due to US trade restrictions, I am unable to ship to some countries in the world. Please contact me if you have any questions or concerns regarding shipping to your country.

All Taxes, Duties and Tariffs are the responsibility of the buyer. I am not responsible for these possible fees. If a package is refused or returned for non-payment of duty fees, it will be disposed of by the carrier. If you are not sure if your country imposes these fees, please check with your local postal service.

Newsletter

Periodically, a newsletter is published informing customers of current news and specials, upcoming events, and highlights of past events. If you would like to receive our newsletter, simply sign up on the Contact Us page or you may send an email to Christine with your name, email address and the subject line “Please add me to your mailing list.”

Privacy

All information supplied to Christine Warren in the course of doing business is kept confidential. I respect and value my customer’s privacy; therefore we do not sell, rent, or lend customer information including email addresses to non-affiliated third parties.